Last week I posted about how Diesel’s website sucks. There wasn’t any contact information available on the page, so I rummaged around some of their other sites, and found a generic form on a Diesel children’s page. Diesel makes stuff for kids? Anyway, I explained I was having difficulty using their main site and could someone please email me regarding this.

Just a few days later I had an email from a Diesel employee asking about my problems. I sent a polite response detailing the technical (not visual) difficulties I was having. (In most places, when you click one shoe, the wrong shoe opens.) The same day he answered my email explaining they were aware of the problems, and were working to fix them.

Thank you Diesel, I will continue to buy your overpriced shoes, because even though your website is a jerk, you aren’t.

Friday, November 4th, 2005 at 3:23 pm | Leave A Comment | Comments Feed
Filed under: Customer Experience, Web Design