The Ikea Saga Continues
I had some extra money this week and I thought I’d finally pick up some much needed furniture items, before the in-laws are here for the holidays. I decided to drive up to Ikea to soothe my insatiable need for immediacy, and avoid their shoddy website. It occurred to me a two-hour drive would be wasted if they didn’t have the items I wanted in stock, so reluctantly I fired up the dreadful page. Of course the nearest store was out of the chairs I needed in the color I wanted.
Always the forgiving type I thought I’d try the website one more time. I went through the entire check out process, and it became clear the shipping costs would not be revealed until after I’d entered my payment information. Hells no. Before I could leave in frustration yet again, the words “Ask Anna” caught my eye. Ah yes, why hadn’t I thought to ask Anna? She must be the keeper of all Ikea secrets and knowledge. Anna would fix everything! Anna turned out to be a Flash customer service bot in a pop up window. Anna said she’d be happy to calculate the shipping of four Stefan chairs, and would I please enter my zip code. 44107 is invalid, she winked. So is four-four-one-zero-seven. Wink. So is 44107 followed by the extra numbered gobbledygook the post office tags on. Wink. So is 44313. Wink. So is every zip code. If Anna winks at me one more time I will rip her freaking vector eyeballs out.
Tonight I will call them. If I experience the same level of customer disservice, or the shipping outweighs the savings on cheap Swedish design, I will bid Ikea a solem screw you. I need dining room chairs people, keep your fingers crossed.
That is too funny.. Sorry to read about your frustrations. While I havn’t had that lever of frustration with Ikeas website, I try to avoid the store as much as possible.
It’s great to hear about ikea-frustration all over the world. I know funny stories with german ikea as well…
Sometimes it helps to find better quality scandinavian design online stores!