AT&T: The Lulz Continue
This morning, my inbox greets me with a message, the subject line reading: “AT&T wants to know about your iPhone!” I thought to myself, great, an opportunity to tell them I love my phone but hate my experiences with them! The first few questions were roughly the same as the survey Apple had sent me. Blah blah, do you like your phone, would you recommend it to someone else.
Then something strange happened about three screens in, it asked me the same question twice, in one question AT&T was marked bold, and in the other instead of a company name, was “[not answered].” Umm what? I figured it was some kind of bug and went ahead to the next question, where I received this:
Notice anything strange?
I can’t proceed to the next question without completing this one, and I’m certainly not going to accidentally tell AT&T I’d recommend them to anyone else or that I love their company. Are they able to create a single, decent user experience? It’s like they’re trying to drive people away.
