Archive for the 'Customer Experience' Category

Tuesday, October 16th, 2007

I’ve always bought shoes from Zappos because of their speedy, reliable service. The last time I ordered was a Sunday and they sent me an email the same day to tell me my shoes had gone out. Sure enough, they arrived the next day. But the reason I will never buy shoes online from anyplace […]

AT&T: The Lulz Continue

Wednesday, October 10th, 2007

This morning, my inbox greets me with a message, the subject line reading: “AT&T wants to know about your iPhone!” I thought to myself, great, an opportunity to tell them I love my phone but hate my experiences with them! The first few questions were roughly the same as the survey Apple had sent me. […]

Dear Crate and Barrel

Tuesday, October 9th, 2007

Your catalog tells me you sell these mini pie cutters:

Your Customers Hate Do Not Reply

Tuesday, October 2nd, 2007

Over the weekend I upgraded to a Flickr Pro account, though I’m not really sure why as so far the only clear advantages are being able to post photos directly to your blog and have more than 3 photosets. With the upgrade came 10 free Moo cards.
Worth mentioning is the confirmation email I received […]

Seven Dollars Could’ve Saved At&t a Customer

Thursday, September 27th, 2007

When I bought my iPhone I’d read of other people’s woes attempting to activate it with their current GoPhone account. After some research I concluded it would be best to activate the phone, create a new account, and then call to have my old account closed with the balance transferred to my iPhone. […]

Friday, September 7th, 2007

American Express comes through for their customers. They’re offering customers who purchased an iPhone before this week with their AMEX card a $200 refund. That’s great service.

What Do Your Customers Say About You

Friday, August 24th, 2007

When I was 15 years old my mother dropped me off at the mall, and said when you leave here you’d better have a job. Of course I thought this was awful at the time, but it truly became a life-changing, character building experience. I found a job at a tchtochke home decor shop, and […]

Wednesday, August 15th, 2007

When Twitter is down, you are given a message that it’s taking a nap accompanied by a photo of…a napping cat. I love it.

Obligatory iPhone Post

Tuesday, June 26th, 2007

I want an iPhone. I do not want Cingular / AT&T. I also don’t want to activate my phone online. While this is appealing to me as someone who prefers not dealing with people, it does not appeal to me as a person who has no idea what kind of ridiculous deposit AT&T will want from me.

Dyson Vacuums: Designed by Someone Who’s Actually Vacuumed

Friday, January 27th, 2006

Late Tuesday night I came home from Target with a gleaming new Dyson D14 Animal Vacuum. It’s the best thing I’ve ever owned, and perhaps the best thing I will ever own. Our previous vacuum was a Bissel Cleanview 2, which had been in and out of commission for about a week, or […]

Humble Suggestions in Customer Service

Monday, November 21st, 2005

Do not hire Wanda Sykes to tell me over the phone that the shipping on my $149 bookcase is $167.
In the restaurant industry, it is advisable not to drown oneself in the scent of dead flowers so much as to make food unappealing to the clientele.
In the restaurant industry, it is […]

The Ikea Saga Continues

Friday, November 18th, 2005

I had some extra money this week and I thought I’d finally pick up some much needed furniture items, before the in-laws are here for the holidays. I decided to drive up to Ikea to soothe my insatiable need for immediacy, and avoid their shoddy website. It occurred to me a two-hour drive […]

Diesel Online Update

Friday, November 4th, 2005

Last week I posted about how Diesel’s website sucks. There wasn’t any contact information available on the page, so I rummaged around some of their other sites, and found a generic form on a Diesel children’s page. Diesel makes stuff for kids? Anyway, I explained I was having difficulty using their main […]

Two Sites that suck but shouldn’t

Monday, October 10th, 2005

1. Last week Google launched it’s own feed reader. The reader is integrated with gmail, so I was really excited to be able to check all my feeds from any computer, in Google’s no-clutter format. Unfortunately, I can’t get the damn thing to work. I’ve tried adding feeds several different ways, […]

Is there no middle ground for customer service?

Saturday, September 17th, 2005

I started shopping around last week for a new printer. I visited a few websites, and some variation of the Canon PIXMA inkjet series appeared to suit my needs. So off to Best Buy I went, rewards card in hand. To my surprise there was actually an employee in the printer aisle, […]