This article on Mozilla’s Ubiquity has been making the rounds, but holy crap why aren’t people thinking this way when designing mobile devices? Make everything more natural.

The essence of this video:
Watch what’s happening and how it happens, don’t make assumptions about what people are actually doing. Ask questions, you won’t see everything. Then enhance the experience naturally.
This is how every UX project should be approached. Help people do what they want them to do, don’t force them down the path […]

Things have been kind of quiet on this blog, as the speed of my life seems to have doubled. I just came home from vacation, and will be starting a new job at Progressive Insurance.
I’m sad to leave my coworkers behind; it’s not often one gets to work with such a talented and knowledgeable […]

What happens to an interface when there’s too many cooks in the kitchen. Let’s face it, when you work in house everyone on a project has an agenda. Marketing, tech, ad sales, everyone has their own set of demands they want met. This is why I believe any site with a lot of stakeholders absolutely […]

Working at a company whose traffic is largely impacted by holidays, I understand the extra consideration which goes in to making your site available for such occasions. Extra servers are tapped, caching systems are put in place and code is frozen. Two experiences in the past week reveal some companies, like Amazon and Webkinz, don’t […]

I pay every bill that enables me to do so online. I don’t like dealing with people over the phone, or worrying about whether or not the check I mailed will arrive on time. But in the last couple of years, instead of making this process easier, most companies seem to be complicating it.
I don’t […]

Garrett Dimon gives eBay’s forms a much needed face-lift in this case study. Points of emphasis, using a blur to determine if your form has a clear hierarchy, better field and label relationships and bolder headers. Towards the end he mentions possibly removing the date of birth field.
I don’t know why eBay has chosen […]

I’m so tired of pages taking forever to load, only to find “connecting to google-analytics” in my taskbar. Don’t be so damn cheap! Spend $30 and get Mint (or the self-hosted solution of your choice) so I don’t have to sit and wait for Google to process your stats. Stats are your problem, not your […]